If you are not completely satisfied you may return the products for a full refund.

You have 14 days to decide if you want to keep the products!

If you decide to cancel the order and make a return, contact our customer service within 14 days after your order has arrived to receive full refund. After informing us about the order cancellation, you have 14 days to mail the ordered products.

Cancellation and return instructions

1) Within 14 days after your order has arrived, inform us about the return by filling in the return form or sending us an email that includes your order number. Email for returns: shop[at]mifuko.fi

We would be very happy to hear why you have decided to return your order.

2) Please make sure you have your name & address on the return package. Also please include the original packing slip in the package.

Please note that products returned to us must be in a resalable condition, unused and in their original packaging with labels attached.

3) Mail the products back to us. Return address: Mifuko Oy, Hämeentie 155 B 55, 00560 Helsinki, Finland 

You are responsible for the costs of return unless the products are faulty or you are ending the contract because of an error in pricing or because you have a legal right to do so as a result of something we have done wrong.

Read the full terms for returns and refunds

Refunds

Once we have receive the returned product(s), we will issue you a refund for the cost of the products and the shipping cost that you paid when making the order. 

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us without you explicitly informing us about the return before the package arrives, we hold the right to charge as office fees and shipping costs for undelivered packages:

  • Delivery to Finland 9€ 
  • Delivery within EU 9€
  • Delivery outside of EU 25€

We cannot reship orders that are returned to us as undeliverable. You are welcome to place a new order on our website.

Read the full terms for returns and refunds

Want to change a product?

If you would want to change a product please contact us by email shop[at]mifuko.fi

Return form