If you are not completely satisfied you may return the products for a refund within 14 days - no questions asked.
You have 14 days to decide!
After your order has arrived you have 14 days to consider if you want to keep the product.
To return your product:
- Please email us shop[at]mifuko.fi with your order number and let us know why you have decided to return your order.
- Then simply ship the products back to us including the original packing slip in the package.
- Please make sure you have your name & address on the return package.
Once we receive the returned product(s), we will issue you a refund for the cost of the products and the shipping cost that you paid when making the order.
Return address: Mifuko Oy, Hämeentie 155 B 55, 00560 Helsinki, Finland
Return shipping costs
We will pay the costs of return:
- if the products are faulty
- if you are ending the contract because of an error in pricing or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances you are responsible for the costs of return.
We reserve the right to reject a returned item or deny full refund should the product no longer appear salable or does not meet our return standards:
- Products returned to us must be in a resalable condition.
- Products should be unused, in their original packaging with labels attached
Also please note that Mifuko is not responsible for return shipping costs.
We expect the returned products arrive to our premises within 30 days from the date when you received the order.
Refunds for undeliverable packages
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us without you explicitly informing us about the return, you will be issued a full refund excluding shipping charges. We hold the right to charge as office fees and shipping costs for undelivered packages:
- Delivery to Finland 9€
- Delivery within EU 9 euros
- Delivery outside of EU 25 euros
Orders that are returned to us as undeliverable are not able to be re-shipped. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
Want to change the product?
If you would want to change an item please return the original item and inform us that you would like to change the item by emailing us the details: shop[at]mifuko.fi