Once the order is placed and paid for, we aim to ship within 3 working days. Holiday season may cause a delay to shipping.

We are unable to cancel or amend your order after it has been shipped.

Until you have not received an order confirmation with tracking number we may have a possibility to make changes to your order. Should you want to make changes please email us with your request and we will do everything we can to accommodate you. 

If you want to exchange the product you have ordered and received, you must return the product you do not want to keep and place a new order for the product you want to replace it with. See below for return instructions. You will receive a 20 % discount code for the new order when you contact our customer service at +358 50 470 3829 / shop[at]mifuko.fi.

Should you have questions about your order please contact us: shop[at]mifuko.fi

If you are not completely satisfied you may return the products for a full refund.

If you decide to cancel the order and make a return, contact our customer service within 14 days after your order has arrived to receive full refund. 

Our customer service: hello[at]mifuko.fi

After informing us about the order cancellation, you have 14 days to mail the ordered products back. You are responsible for the cost of the return and for ensuring that the return reaches us intact.

1) Within 14 days after your order has arrived, inform us about the return by filling in the return form or sending us an email that includes your order number. Email for returns:  hello[at]mifuko.fi

We would be very happy to hear why you have decided to return your order to improve our products and service.

2) Please make sure you have your name & address on the return package. Also please include the original packing slip in the package.

Please note that products returned to us must be in a resalable condition, unused and in their original packaging with labels attached.

3) Mail the products back to us. Return address:

Hellman Warehouse
Tulliportinkatu 55
80130 Joensuu
Finland

You are responsible for the costs of return unless the products are faulty or you are ending the contract because of an error in pricing or because you have a legal right to do so as a result of something we have done wrong.

Once we have receive the returned product(s), we will issue you a refund for the cost of the products and the shipping cost that you paid when making the order. 

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us without you explicitly informing us about the return before the package arrives, we hold the right to charge as office fees and shipping costs for undelivered packages:

• Delivery to Finland 15€ 
• Delivery within EU 15€
• Delivery outside of EU 25€

We cannot reship orders that are returned to us as undeliverable. You are welcome to place a new order on our website.