About Mifuko
What is Mifuko?
Mifuko is a Finnish design company with a mission to bring joy to customers while improving the welfare of women in rural Africa. Mifuko baskets, bags and home décor products are made by 1,000 artisans, mostly women, in rural Kenya and Ghana, and sold in over 30 countries.
Who makes Mifuko products?
All Mifuko products are handmade by skilled artisans, mostly women, in rural Kenya and Ghana. Each product is signed by the artisan who made it. Mifuko works with 1,000 artisans, the majority of whom are women from economically disadvantaged communities.
Where are Mifuko products made?
Mifuko products are handmade in Kenya and Ghana by local artisans using traditional weaving techniques. The products combine Scandinavian design with African craftsmanship.
Is Mifuko a fair trade company?
Yes, Mifuko is a World Fair Trade Organization (WFTO) member. This means Mifuko follows the 10 Principles of Fair Trade, ensuring fair wages, good working conditions, and long term relationships with artisans. Mifuko also provides artisans with a 50% advance payment on placed orders.
Is Mifuko B Corp certified?
Yes, Mifuko is a certified B Corporation. B Corp certification means Mifuko meets rigorous standards of social and environmental performance, accountability and transparency.
What certifications does Mifuko hold?
Mifuko holds two key certifications. WFTO (World Fair Trade Organization) membership verifies fair trade practices across the entire supply chain, and B Corp certification recognises high standards of social and environmental performance, transparency and accountability.
How does Mifuko ensure fair wages for artisans?
As a WFTO member, Mifuko is committed to paying fair wages that meet or exceed local fair wage benchmarks. Mifuko also provides artisans with a 50% advance payment on all orders, ensuring financial security. Mifuko regularly visits artisan groups to discuss welfare, working conditions and capacity building.
How many artisans does Mifuko work with?
Mifuko works with 1,000 artisans, mostly women, in rural Kenya and Ghana. Over 90% are economically disadvantaged, and income from Mifuko products provides a vital source of supplementary earnings.
What is MADE51?
MADE51 is a UNHCR initiative helping refugee artisans access international markets through social enterprise partnerships. Mifuko is a MADE51 partner.
What is the Mifuko Trust?
Mifuko Trust is a non profit foundation established to improve the wellbeing of Mifuko artisans and their communities. It supports projects related to health, clean water, sanitation and equality in rural Kenya.
What is the WASH and Grow project?
WASH and Grow is a Mifuko Trust project improving access to clean water, sanitation and hygiene (WASH) in artisan communities in Kenya, while promoting gender equality and community development.
I have a collaboration idea, who should I contact?
We love hearing new ideas. Please reach out to the Mifuko team via email hello[at]mifuko.fi. The right person will get back to you.
Does Mifuko have an affiliate or ambassador programme?
For information about collaboration and ambassador opportunities, please reach out to the Mifuko team via email hello[at]mifuko.fi
Products and Materials
What is a Kiondo basket?
A Kiondo is a traditional Kenyan woven basket. Mifuko's Kiondo baskets combine this African craft tradition with Scandinavian design to create beautiful, functional and sustainable products. Each one is handwoven and signed by its maker.
What is the difference between the Kiondo and other Mifuko basket styles?
The Kiondo is Mifuko's signature style, a traditional Kenyan round woven basket with a wide opening and sturdy base. Other styles include the shopper tote (with handles for carrying), the oval tote from Ghana called Bolga (a more structured bag shape) and the market basket called Iringa. Each style is handwoven and available in various sizes and materials.
What materials are Mifuko products made from?
Mifuko products are made from a variety of natural and sustainable materials including sisal, FSC certified paper twine, foodgrade plastic, Surplus wool from the carpet industry and banana fibre, a by-product of banana farming. Handles and straps are made from locally sourced, vegetable tanned leather.
What is sisal?
Sisal is a natural plant fibre derived from the agave plant. It is strong, durable and biodegradable. Mifuko uses sisal as a key material in many of its baskets and bags.
What is FSC certified paper twine?
Paper twine is a twisted cord made from paper. FSC certification means the paper comes from responsibly managed forests, protecting the environment, wildlife and the rights of workers and local communities.
What is vegetable tanned leather?
Vegetable tanning is a traditional leather tanning process using natural tannins from tree bark, leaves and branches, a more environmentally friendly process than chrome tanning. The leather handles on Mifuko products are locally sourced in Kenya and vegetable tanned.
Are Mifuko products vegan?
Most Mifuko bags and baskets feature leather handles or straps, so they are not vegan. If you are looking for a product without leather, please visit our website to browse the full product range and filter by material.
What is the new Mifuko organic cotton pouch?
Mifuko has launched a new pouch made from organic cotton. It features a stylish metal clasp with the Mifuko logo and can be attached to all same size Mifuko shoulder bags, making it easy to swap between bags while keeping your essentials organised.
Does Mifuko make ornaments?
Yes. Decorative ornaments as part of their home décor collection, all handmade in Kenya.
What colours are available for Mifuko baskets and bags?
Mifuko offers a wide range of colours across its collections, from natural and earth tones to vibrant, bold shades. The colour selection varies by product and season. Please visit the Mifuko website to browse the current colour options for each product.
Do Mifuko products come in limited editions or seasonal collections?
Yes. Mifuko regularly introduces new colours, patterns and seasonal collections. Limited edition products are available for a limited time only. Check the New In section on the Mifuko website to see the latest arrivals and limited editions.
Can children use Mifuko baskets safely?
Yes, Mifuko baskets are safe for use around children, for example as toy storage. As with all home accessories, adult supervision is recommended for young children. The baskets do not contain small detachable parts.
Is sisal suitable for people with allergies?
Sisal is a natural plant fibre and is generally considered hypoallergenic. However, as with all natural materials, individuals with specific plant allergies should exercise their own judgement. If you have concerns, please consult your doctor before purchasing.
Sizes and Fit
What sizes do Mifuko Kiondo baskets come in?
Mifuko Kiondo baskets come in XS, S, M, L, XL and XXL. As each basket is handmade, sizes may vary by approximately ± 3 cm. Please check the size guide on our website for exact dimensions: Size information
What are the dimensions of Kiondo XS?
The Mifuko Kiondo XS basket has a diameter of approximately 16 cm and a height of approximately 15 cm. Sizes may vary ± 3 cm as each basket is handmade.
What are the dimensions of Kiondo S?
The Mifuko Kiondo S basket has a diameter of approximately 23 cm and a height of approximately 20 cm. Sizes may vary ± 3 cm as each basket is handmade.
What are the dimensions of Kiondo M?
The Mifuko Kiondo M basket has a diameter of approximately 30 cm and a height of approximately 28 cm. Sizes may vary ± 3 cm as each basket is handmade.
What are the dimensions of Kiondo L?
The Mifuko Kiondo L basket has a diameter of approximately 35 cm and a height of approximately 32 cm. Sizes may vary ± 3 cm as each basket is handmade.
What are the dimensions of Kiondo XL?
The Mifuko Kiondo XL basket has a diameter of approximately 40 cm and a height of approximately 38 cm. Sizes may vary ± 3 cm as each basket is handmade.
What are the dimensions of Kiondo XXL?
The Mifuko Kiondo XXL basket has a diameter of approximately 48 cm and a height of approximately 45 cm. Sizes may vary ± 3 cm as each basket is handmade.
What bag sizes does Mifuko offer?
Mifuko bags come in XS, S, M and L sizes. XS is a compact everyday bag, while L is spacious for a full day out. Check the size guide on our website for exact dimensions. Size information
Where can I find information about sizes?
What is the weight and capacity of Mifuko baskets?
Weight and capacity vary by size and material. As a general guide, XS to S baskets are lightweight and ideal for small items, M to L for everyday essentials, and XL to XXL for laundry, toys or large storage. Exact weights and capacity details are listed on individual product pages on the Mifuko website. Size information
Use, Care and Sustainability
What is the lifespan of a Mifuko product?
Mifuko products are designed to last for many years with proper care. Natural fibres such as sisal are highly durable, and the vegetable tanned leather handles strengthen with use. The lifespan depends on how the product is used and cared for. Follow our care instructions to get the most out of your Mifuko product.
Can I wash my Mifuko basket or bag?
Do not machine wash sisal or paper twine baskets and bags. To clean, gently dab stains with a slightly damp cloth, do not rub or soak. Plastic Mifuko baskets are an exception and can be rinsed with water. Always allow your basket to dry thoroughly after any contact with moisture.
What happens if my Mifuko basket or bag gets wet?
If your basket or bag gets wet, empty it immediately and allow it to dry thoroughly in a well ventilated area. Do not place it near direct heat sources such as radiators. Shape the basket gently while it is still slightly damp if needed. Avoid leaving it wet for extended periods to prevent any fibre damage.
How do I care for a paper bag?
Keep paper bags dry and away from prolonged moisture. Clean gently with a dry or very slightly damp cloth. Do not machine wash or soak. Store in a dry place.
How do I store my Mifuko basket when not in use?
Mifuko baskets can be folded flat and stacked when not in use, great for saving space. Store in a dry, well ventilated area away from direct sunlight and moisture.
Can I use my Mifuko basket outdoors?
Yes. Kiondo baskets can handle light moisture. For outdoor use, place in a covered area, such as a balcony under an eave, to avoid direct rain. Always allow the basket to dry fully if it gets wet.
Are Mifuko products UV resistant?
Natural fibre products such as sisal and paper twine may fade slightly with prolonged exposure to direct sunlight, as is natural with organic materials. For long term outdoor use, we recommend placing your Mifuko basket in a shaded or covered area to preserve its colour and durability.
Can I use a Mifuko basket as a plant basket?
Yes, Mifuko baskets make beautiful plant baskets. Place a saucer inside before adding the plant pot to protect the basket from water. A covered spot outdoors or indoors works best.
What basket works best for plants?
Any Mifuko Kiondo in M, L or XL works beautifully as a plant basket. Remember to place a saucer inside to protect from water.
What Mifuko bag is best for everyday use?
For everyday use, we recommend the M or L shoulder bag or tote. For a lighter, more compact option, the XS or S shoulder bag is a great choice.
What Mifuko product is best for the beach?
The Kiondo shopper in M or L is perfect for the beach, spacious, lightweight and durable. Sisal and paper twine handle a little moisture well.
What basket is best for storing toys?
L, XL or XXL floor baskets are ideal for storing toys, they are large, sturdy and stylish.
How can I recycle my Mifuko product?
Mifuko provides recycling instructions on their website. Natural fibre products such as sisal and paper can generally be composted or disposed of as natural waste. Check the recycling instructions page for material specific guidance.
Is Mifuko packaging recyclable?
Mifuko strives to use recyclable and minimal packaging. Please follow the recycling guidelines of your local municipality for packaging disposal. For specific packaging material information, visit the Mifuko website.
Does Mifuko use plastic free packaging?
Mifuko aims to minimise packaging and use environmentally friendly materials. Mifuko continuously works to reduce plastic in its packaging. For the most up to date information on packaging materials, please visit the sustainability section on the Mifuko website.
What is Mifuko's carbon footprint commitment?
Mifuko has published a Carbon Footprint Report and is committed to minimising its environmental impact through the use of natural and recycled materials, minimal packaging and optimised transport. The full report is available on the Mifuko website.
Where can I read Mifuko's sustainability report?
Mifuko's sustainability information, Carbon Footprint Report and impact stories are available on the Mifuko website under the Sustainability section.
Orders and Payment
Do I need to create an account to place an order?
No, you can place an order as a guest on the Mifuko website without creating an account. Creating an account is optional but makes it easier to track orders and manage your details for future purchases.
Can I cancel or change my order?
If your order has not yet been dispatched, changes may be possible. Once dispatched, changes cannot be made. Please reach out to the Mifuko team via email hello[at]mifuko.fi as soon as possible to request changes.
Can I change my delivery address after placing an order?
If your order has not yet been dispatched, an address change may be possible. Please email hello[at]mifuko.fi as soon as possible with your order number and the new address. Once an order has been dispatched, the delivery address cannot be changed.
What payment methods are accepted?
Mifuko accepts Visa, Mastercard, Maestro, American Express, UnionPay, PayPal, Apple Pay, Google Pay, Shop Pay, MobilePay, iDEAL and Bancontact. All payments are processed in Euro (EUR).
Can I pay in instalments?
Klarna instalment payment is available in selected countries including Austria, Belgium, Finland, Germany and the Netherlands. If Klarna is available in your country, it will appear as a payment option at checkout.
I have a discount code, where do I enter it?
You can enter your discount code in the shopping cart before proceeding to checkout. Look for the discount code field in the cart and type or paste your code there.
I signed up for the newsletter but did not receive the discount code, what is it?
If you signed up for the Mifuko newsletter, you should have received a 10% welcome discount code. You can enter code directly in the shopping cart at checkout. If you have any issues applying it, please let us know via email hello[at]mifuko.fi and also check your junk mail, sometimes it emails end up there.
Is it safe to pay on the Mifuko website?
Yes, the Mifuko website uses secure, encrypted payment processing. All major payment methods are processed through trusted payment providers. Mifuko does not store your card details.
Does Mifuko offer gift cards?
Yes. Mifuko gift cards are available on the website, a perfect gift for lovers of sustainable, handmade design.
Shipping and Delivery
Do you offer free shipping and from what order value?
Yes. Free shipping applies from the following order values: In Finland, Germany and the EU: free delivery on orders over €100 (otherwise €4.90 in Finland and €9.90 in other EU countries). Outside EU, free over €300 (otherwise €25).
How do I track my order?
Once your order is dispatched, you will receive a tracking code by email to follow your delivery in real time.
What should I do if my order is lost in transit?
If your order has not arrived within the expected delivery timeframe, please first check the tracking information in your dispatch confirmation email. If the tracking shows no movement or the parcel appears lost, please contact Mifuko at hello[at]mifuko.fi and we will investigate with the carrier.
Can I pick up my order?
Yes, you can collect your order from the Mifuko warehouse in Joensuu on Wednesdays and Thursdays between 10:00 and 16:00. Please arrange this in advance by email at hello[at]mifuko.fi. You can also choose a pick up point (such as GLS, Matkahuolto or Posti) at checkout for delivery to a location convenient for you.
Can I pick up my order from the Mifuko showroom in Helsinki?
Unfortunately, pick up from the Helsinki showroom is not possible as our warehouse is located in Joensuu, from where all orders are dispatched. However, you can select a convenient pick up point at checkout, for example a GLS, Matkahuolto or Posti pick up location near you.
Returns and Refunds
How do I return a product?
You have 14 days from receiving your order to let us know if you want to return it. Here is how to return: 1) Within 14 days of receiving your order, send an email with your order number to hello[at]mifuko.fi to notify us of the return. 2) Pack the products carefully so they are not damaged in transit. We recommend using the original packaging, and all accessories and parts should be returned with the product. Please include your name, address and the original packing slip. You may handle the products as you would in a shop to check them. If a product has been used beyond that, you may be liable for any reduction in its value. 3) Send the package back within 14 days of your return notification. In Finland, returns are made with our Matkahuolto return code, and in other EU countries with the GLS return label we send you. The return shipping cost (€10 with the Matkahuolto return code, €15 with the GLS return label) is deducted from your refund, unless the product is faulty or there has been an error on our part. We refund the product price and the original shipping cost to your original payment method within 14 days of your return notification. We may withhold the refund until we have received the returned products or you have shown proof that you have sent them.
What are the return rules if I am in an EU country outside Finland?
You have the right to return products within 14 calendar days of receipt, no reason needed. Email hello[at]mifuko.fi within 14 days with your order number, and we will send you a GLS return label. Print the label, attach it to the package and take it to a GLS point. Please pack the products carefully, preferably in the original packaging, and include the original packing slip. You may handle the products as you would in a shop to check them. If a product has been used beyond that, you may be liable for any reduction in its value. Send the return within 14 days of your return notification. We refund the product price and the original shipping cost to your original payment method within 14 days of your return notification, minus the €15 return shipping cost for the GLS label. We may withhold the refund until we have received the returned products or you have shown proof that you have sent them. If the product is faulty, we cover the return shipping cost.
What are the return rules if I am outside the EU?
You have the right to return products within 14 calendar days of receipt. Email hello[at]mifuko.fi within 14 days with your order number, name and address. Please pack the products carefully, preferably in the original packaging, and include the original packing slip. You may handle the products as you would in a shop to check them. If a product has been used beyond that, you may be liable for any reduction in its value. Send the return within 14 days of your return notification to: Hellman Corporation Oy, Tulliportinkatu 55, 80130 Joensuu, Finland. You are responsible for all return shipping costs. Please note that Mifuko does not refund customs duties or taxes. We refund the product price and the original shipping cost within 14 days of your return notification. We may withhold the refund until we have received the returned products or you have shown proof that you have sent them.
I want to exchange a product for a different size, how does this work?
Mifuko does not offer direct exchanges. To get a different size or product, please return the original item following our return instructions, and place a new order for the product you want. If your original order included a discount code, contact us at hello[at]mifuko.fi after placing the new order and we will apply the same discount to your new purchase.
I returned my package before receiving the return label, will I still get a refund?
If you have already sent the package back to us before receiving a return label, please let us know by email at hello[at]mifuko.fi with your order details. If the package arrives at our warehouse, we will process the refund as soon as possible. If the package is returned to you, you can then use the return label we provide to send it back.
When will I receive my refund?
Your refund is made to your original payment method within 14 days of your return notification. We may withhold the refund until we have received the returned products or you have shown proof that you have sent them. The return shipping cost (€10 with our Matkahuolto return code in Finland, €15 with our GLS return label in other EU countries) is deducted from the refund.
What happens if I do not pick up my order?
If a package is returned to us because it was not delivered or picked up, and you have not informed us about the return before it arrives, we may deduct the shipping costs for the returned package from your refund: €10 for deliveries to Finland and €15 for deliveries to other countries. We cannot reship orders that are returned to us as undeliverable, but you are welcome to place a new order on our website.
Can I return a lamp shade or decorative item?
Yes, Mifuko home décor items such as lamp shades and ornaments can be returned within 14 days of receipt. Please pack them carefully, preferably in the original packaging, and follow the standard return instructions on our website.
What if my product is defective or damaged?
If you receive a defective or damaged product, please notify Mifuko as soon as possible at hello[at]mifuko.fi. In the case of a confirmed defect, Mifuko will cover return shipping costs and will replace or refund the product.
For Business and Reseller Customers (B2B)
The questions below are specifically for wholesale, reseller and corporate customers.
How do I become a Mifuko reseller?
Mifuko is looking for resellers worldwide who share a commitment to sustainability and ethical products. You can apply directly here: Reseller application. Fill in the application form and the Mifuko team will be in touch or reach out to the Mifuko team via email hello[at]mifuko.fi.
Does Mifuko offer exclusivity agreements for resellers?
Exclusivity agreements are considered on a case by case basis. Please get in touch by email at hello[at]mifuko.fi to discuss your market and needs with the team.
Can resellers order samples before placing a full order?
Sample orders are possible for resellers. Please reach out to the Mifuko team via email hello[at]mifuko.fi to discuss sample options and costs.
What are the minimum order quantities for resellers?
Minimum order quantities for resellers are outlined in the Mifuko reseller agreement. To find out more and apply to become a reseller, please visit: Reseller application
What are the payment terms for B2B customers?
Payment terms for B2B and reseller customers are outlined in the individual reseller agreement. For more information, please apply via: Reseller application
Does Mifuko have a trade price list or a reseller portal?
Yes, approved Mifuko resellers have access to the reseller portal where they can browse products and place orders at trade prices. To apply for access, visit: Reseller application
Can B2B customers get customised or branded products?
Yes, customisation options are available for larger B2B orders, including custom colours and branding. Please reach out to the Mifuko team via email hello[at]mifuko.fi to discuss your requirements.
Does Mifuko offer drop shipping for resellers?
Mifuko does not currently offer a standard drop shipping programme. Please reach out to the Mifuko team via email hello[at]mifuko.fi to discuss your specific needs.
Does Mifuko attend trade fairs and where can we meet?
Yes. Mifuko regularly attends international trade fairs including Ambiente and Maison & Objet and other design and lifestyle fairs. Follow Mifuko on social media and sign up to the newsletter to stay updated on upcoming events and fair appearances.
Who is my contact person as a B2B customer?
For B2B and reseller enquiries, Please reach out to the Mifuko team via email hello[at]mifuko.fi or apply directly at: Reseller application. The right team member will be in touch.
I am a business, how can I order corporate gifts?
Mifuko offers beautiful corporate gifts for employees and business partners. You can place your order in the Mifuko web shop and add 'Company gift order' in the order notes. The minimum order is €450 (reseller prices). Gift wrap, shipping within Finland and a printed greeting card are included for individual packages within Finland. For orders outside Finland, shipping will be quoted separately. For special need please reach out to the Mifuko team via email hello[at]mifuko.fi
What corporate gift products does Mifuko recommend?
Popular corporate gifts include Mifuko's handwoven baskets, wooden bird ornaments (made from jacaranda tree in Kenya), and decorative ornaments. Each product is signed by the artisan who made it, making it a truly unique and ethical gift.
Can I support the Mifuko Trust through a corporate gift?
Yes. If you prefer a non material gift, you can donate to a Mifuko Trust project, for example supporting the construction of an ecological dry toilet that promotes sanitation in rural Kenya. Mifuko Trust projects improve quality of life in artisan communities through sanitation, clean water and sustainability initiatives. Or you can buy a Sparrow or a Carved Bird, the profit from their sale goes straight to supporting Mifuko Trust.
Is gift wrapping available?
Gift wrapping is included for corporate gift orders shipped individually within Finland, with an extra fee for larger orders. Ornaments are packed in gift boxes when you order sets. Individual birds are packed in beautiful paper bags when ordered online. For special need please reach out to the Mifuko team via email hello[at]mifuko.