These are for individual customers.
If you're shopping as a business customer, follow this link.
Cancellation or Changes
1) Within 14 days after your order has arrived, inform us about the return by filling in the return form or sending us an email that includes your order number. Email for returns: hello[at]mifuko.fi
We would be very happy to hear why you have decided to return your order to improve our products and service.
2) Please make sure you have your name & address on the return package. Also please include the original packing slip in the package.
Please note that products returned to us must be in a resalable
condition, unused and in their original packaging with labels attached.
3) Mail the products back to us. Return address: Hellman Corporation Oy, Tulliportinkatu 55, 80130 Joensuu, Finland.
You are responsible for the costs of return unless
the products are faulty or you are ending the contract because of an
error in pricing or because you have a legal right to do so as a result
of something we have done wrong.
Read the full terms for returns and refunds
Refunds
Once we have receive the returned product(s), we will issue you a
refund for the cost of the products and the shipping cost that you paid
when making the order.
Returning
If you are not completely satisfied you may return the products for a full refund.
If you decide to cancel the order and make a return, contact our customer service within 14 days after your order has arrived to receive full refund.
Our customer service: hello[at]mifuko.fi
After informing us about the order cancellation, you have 14 days to mail the ordered products back. You are responsible for the cost of the return and for ensuring that the return reaches us intact.
Refunds & Fees
Once we have receive the returned product(s), we will issue you a refund for the cost of the products and the shipping cost that you paid when making the order.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us without you explicitly informing us about the return before the package arrives, we hold the right to charge as office fees and shipping costs for undelivered packages:
- Delivery to Finland 15€
- Delivery within EU 15€
- Delivery outside of EU 25€
We cannot reship orders that are returned to us as undeliverable. You are welcome to place a new order on our website.