Countries within the European Union

For orders shipped to countries within the European Union, you have the right of withdrawal within 14 calendar days from the date of receipt of the ordered Products. If you wish to exercise your right of withdrawal you must contact our customer service within the said time period by email. You may also use the form available at the Shop and provided to you in connection with the Order Confirmation. Please do not use our social media channels in order to notify Us on matters relating to your order as We may not follow those channels as regularly. Please see "Returns" page for more detailed instructions in relation to returns.

Please note that in case your delivery is returned to Us as undeliverable, and you have not notified Us of your willingness to exercise your right of withdrawal, We reserve a right to charge a handling and shipping fee as set forth on"Returns".

Return of Products must be done to the address specified by Mifuko without any delay and latest within 14 days from the date of your notice of withdrawal.

Except in case the Products you have received are proven to be defective, you are responsible for the payment of any and all direct costs incurred in returning the Products to Mifuko.

You are responsible for handling the Products diligently while they are at your care. You must diligently pack the Products for return shipment so that they will not be damaged. We recommend using the original packing. If you are no longer in possession of the original packaging, please use suitable packaging with sufficient protection against shipping damage. All accessories and packaged components must be returned together with the returned Products. In case you have used the Products, or handled or packed them negligently, or otherwise handled the Products other than what is necessary to verify the nature, characteristics and functionality of the Products, you are responsible for compensating the possible reduction of value of the returned Products up to the full price of such Products.

When you have exercised your right of withdrawal, Mifuko refunds the payment it has received for the Products and Shipping except those additional charges that are due because you have selected other shipment method than the offered standard lowest price shipment method. The refund is processed within 14 days from the receipt of your notice of withdrawal and is made in the same payment method that you have used when you ordered the Products. You will not incur additional costs for refunds. Mifuko has the right to suspend the payment of the refund until Mifuko has received the returned Products or You have proved to Mifuko that You have shipped the Products.

Countries outside the European Union

For orders shipped to countries outside the European Union, you have the right to return the Products by notifying Us within 14 calendar days from the date of receipt of the ordered Products. If you wish to exercise your right to return you must contact our customer service within the said time period by email. You may also use the form available at the Shop and provided to you in connection with the Order Confirmation. Please do not use our social media channels in order to notify Us on matters relating to your order as We may not follow those channels as regularly. Please see "Returns" for more detailed instructions in relation to returns.

Please note that in case your delivery is returned to Us as undeliverable, and you have not notified Us of your willingness to exercise your right to return, or in case your delivery is returned to Us due to a banned/restricted products policy of your country of destination, your refusal to pay customs fees, Products seized by customs or other such reason that is attributable to your act or omission, We reserve a right to charge a handling and shipping fee as set forth on "Returns".

Return of Products must be done to the address specified by Mifuko without any delay and within 14 days from the date of your notice of return.

For orders shipped to countries outside the European Union, you are responsible for the payment of any and all direct costs incurred in returning the Products to Mifuko. Please note that Mifuko will not refund customs duties and/or taxes. 

You are responsible for handling the Products diligently while they are at your care. You must diligently pack the Products for return shipment so that they will not be damaged. We recommend using the original packing. If you are no longer in possession of the original packaging, please use suitable packaging with sufficient protection against shipping damage. All accessories and packaged components must be returned together with the returned Products. In case you have used the Product, or handled or packed them negligently, or otherwise handled the Products other than what is necessary to establish the nature, characteristics and functionality of the Products, you are responsible for compensating the possible reduction of value of the returned Products up to the full price of such Products.

When you have exercised your right to return, Mifuko refunds the payment it has received for the Products and Shipping except those additional charges that are due because you have selected other shipment method than the offered standard lowest price shipment method. The refund is processed within 14 days from the receipt of your notice of return and is made in the same payment method that you have used when you ordered the Products. You will not incur additional costs for refunds. Mifuko has the right to suspend the payment of the refund until Mifuko has received the returned Products.