These Online Shop Terms of Delivery were last amended on June 13 2020.
1) Application
These Online Shop Terms of Delivery (“Terms”) are applicable to the online shop owned and operated by Mifuko Oy (“Mifuko” or “We” or “Us” as the context may require) at www.mifuko.com (“Shop”) and to transactions for Mifuko products (“Products”) concluded at the Shop.
Your contracting party in all transactions concluded at the Shop is Mifuko Oy:
Mifuko Oy
Hämeentie 130 A, 00560 Helsinki, Finland
VAT number: FI22522395
Mifuko is entitled to modify these Terms at any time. Such modified Terms apply to orders that are made on or after the effective date of the new Terms.
BY USING, ACCESSING OR ORDERING PRODUCTS FROM THE SHOP YOU ACCEPT AND AGREE TO THESE TERMS. By accepting these Terms, you also acknowledge that We can send you e-mails and/or text messages related to your order.
2) Becoming a customer and ordering
Please note that orders at the Shop can only be placed by non-trading individuals. Therefore, We will not accept orders placed by companies, associations or any other kind of legal entity. Corporate customers are kindly requested to contact Us shop[at]mifuko.fi in order to agree on delivery terms separately in writing.
We deliver Products through this Shop to the countries listed on "We ship worldwide" page. Please note that certain territorial restrictions may apply and such restrictions are further specified at the above-mentioned site.
For ordering Products at the Shop you must
- inform Us of your name, address, phone number, e-mail address, payment details and other required information for the transaction;
- be of full legal age (18 years or more); and
- be the lawful owner of the debit/credit card or user identifications used for the payment transaction.
If you create your own account at the Shop, you will at the same time create personal user identification and a password. You must maintain your user identification and password protected at all times. You are personally responsible for all transactions concluded using your account and identifications, and shall inform Mifuko without delay in case your user identification and/or password have come to the attention of a third party, in which case Mifuko reserves the right to close down or delete your user identification without any prior notice.
We process your personal data in accordance with Mifuko Privacy Policy. Personal data and payment information are processed by using a secured connection.
You are responsible for providing current, complete and accurate purchase and account information for all transactions made at the Shop. You are responsible for promptly updating your account and other information, including your email address, so that We can complete your transactions and contact you as needed.
3) Product information and availability of Products
Before ordering Products, you must ensure that the Products are fit for your intended use. You can use the Product information available at the Shop for verifying this.
If the content of the Shop is different compared to information provided at another internet site or other source of information, the content of the Shop at the time of purchase prevails.
All descriptions of Products are subject to change at any time, without notice, at our sole discretion.
Please note that the Products are handmade, and every Product is a unique piece: the sizes and colors of the Products may thus vary a bit.
Although Mifuko tries to indicate the current availability of the Products accurately at the Shop, Mifuko does not warrant the availability of the Products advertised at the Shop. All orders are subject to Mifuko’s acceptance and availability. Mifuko reserves the right without any prior notice or liability to change, suspend or discontinue the manufacture and sale of any Product.
4) Prices, shipping costs and taxes
The price charged for the Product is the price effective at the time you place your order as indicated in the details of your shopping cart before proceeding to payment and as confirmed in the Order Confirmation (as defined below). If the price at the Shop is incorrect due to an obvious typo or other comparable mistake, the incorrect price is not binding on Mifuko.
Mifuko is entitled to change the prices without any prior notice. Changed prices apply to orders placed after the price change has become effective.
Shipping costs will be charged in addition to the price based on the selected shipping method. Shipping costs to the chosen shipping country to be charged from you are shown in the details of your shopping cart before proceeding to payment. You may review available shipping methods and associated costs on "We ship worldwide" page.
Prices and payments are in Euro.
Countries within the European Union
For orders shipped to countries within the European Union, prices are inclusive of value added tax and other applicable taxes.
Countries outside the European Union
For orders shipped to countries outside the European Union, prices shown at the Shop are exclusive of all taxes and duties. Please note that you may have to pay sales taxes or other additional taxes and/or customs duties levied by your country of destination. You may also be required to pay a customs clearance fee for the shipment. These charges are separate from the price charged by Mifuko and are levied once the shipment reaches the specified destination. Mifuko does not collect these charges.
To avoid any unexpected charges, We advise you to contact your customs office and ask about import regulations and restrictions as well as applicable taxes and duties before placing your order. It is important for you to become familiar with customs policies for your specific country or location before ordering. Customs regulations differ by country, and not knowing the applicable regulations can result in your order incurring high import duties, the delivery being delayed or even returned.
You are responsible for complying with the laws and regulations applicable in the country of destination, including but not limited those regarding customs procedures and payment of the applicable duties and taxes.
Due to Brexit and the customs policy between EU and UK, we unfortunately do not ship orders to the UK.
5) Use of promotional vouchers
You can redeem promotional vouchers issued by Us at the Shop during the validity period specified in the voucher. Promotional vouchers may only be redeemed in accordance with their terms and limitations may apply to the use of such vouchers. For example, the voucher may be valid only for orders made during a certain period of time, the voucher may be applicable only to purchases of certain Products or to purchases exceeding certain value and only one promotional voucher can be redeemed per order. Promotional vouchers can only be redeemed before completion of the order process.
6) Processing orders and conclusion of contract
Your order is an offer to purchase the Products listed in your order. We may choose not to accept orders in our sole discretion. When you place an order to purchase a Product from Mifuko, We will send you an e-mail confirming receipt of your order and containing the details of your order. This e-mail is acknowledgement that We have received your order and does not confirm acceptance of your offer to buy the Products ordered. We only accept your offer, and conclude the contract of sale for the Products ordered by you, when We send the order confirmation to you by e-mail (the “Order Confirmation”). We recommend that you keep the Order Confirmation for possible further use as the Order Confirmation is your receipt of the purchase.
7) Payment
Please see "Orders and payments" page for details of the available payment methods. Our customer service may contact you to verify your order information and order details.
8) Delivery
The estimated delivery time for the ordered Products varies by country, and it may also vary inside a country between different territories. You may review the estimated delivery time for your country on "We ship worldwide" page; please note that the indicated delivery times are always estimates and can be longer for example in connection with public holidays or sale. The delivery time will not exceed 30 days, unless Mifuko has specifically agreed upon longer delivery period with you.
9) Defects in delivery or Products
Mifuko shall be liable for the defects in delivery and the delivered Products in accordance with the applicable mandatory law. If the Products you have received are defective, do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact Mifuko’s customer service without delay.
In case of such shipping errors or in case the Products you have received are proven to be defective, as defined in the applicable mandatory law, Mifuko shall rectify such non-conformities without undue delay. In the event that the claim leads to the Products being returned to Mifuko, Mifuko shall be liable for the costs of delivery caused by such return.
10) Right of withdrawal / Right to return
Countries within the European Union
For orders shipped to countries within the European Union, you have the right of withdrawal within 14 calendar days from the date of receipt of the ordered Products. If you wish to exercise your right of withdrawal you must contact our customer service within the said time period by email. You may also use the form available at the Shop and provided to you in connection with the Order Confirmation. Please do not use our social media channels in order to notify Us on matters relating to your order as We may not follow those channels as regularly. Please see 'Returns' page for more detailed instructions in relation to returns.
Please note that in case your delivery is returned to Us as undeliverable, and you have not notified Us of your willingness to exercise your right of withdrawal, We reserve a right to charge a handling and shipping fee as set forth on 'Returns'.
Return of Products must be done to the address specified by Mifuko without any delay and latest within 14 days from the date of your notice of withdrawal.
Except in case the Products you have received are proven to be defective, you are responsible for the payment of any and all direct costs incurred in returning the Products to Mifuko.
You are responsible for handling the Products diligently while they are at your care. You must diligently pack the Products for return shipment so that they will not be damaged. We recommend using the original packing. If you are no longer in possession of the original packaging, please use suitable packaging with sufficient protection against shipping damage. All accessories and packaged components must be returned together with the returned Products. In case you have used the Products, or handled or packed them negligently, or otherwise handled the Products other than what is necessary to verify the nature, characteristics and functionality of the Products, you are responsible for compensating the possible reduction of value of the returned Products up to the full price of such Products.
When you have exercised your right of withdrawal, Mifuko refunds the payment it has received for the Products and Shipping except those additional charges that are due because you have selected other shipment method than the offered standard lowest price shipment method. The refund is processed within 14 days from the receipt of your notice of withdrawal and is made in the same payment method that you have used when you ordered the Products. You will not incur additional costs for refunds. Mifuko has the right to suspend the payment of the refund until Mifuko has received the returned Products or You have proved to Mifuko that You have shipped the Products.
Countries outside the European Union
For orders shipped to countries outside the European Union, you have the right to return the Products by notifying Us within 14 calendar days from the date of receipt of the ordered Products. If you wish to exercise your right to return you must contact our customer service within the said time period by email. You may also use the form available at the Shop and provided to you in connection with the Order Confirmation. Please do not use our social media channels in order to notify Us on matters relating to your order as We may not follow those channels as regularly. Please see 'Returns' for more detailed instructions in relation to returns.
Please note that in case your delivery is returned to Us as undeliverable, and you have not notified Us of your willingness to exercise your right to return, or in case your delivery is returned to Us due to a banned/restricted products policy of your country of destination, your refusal to pay customs fees, Products seized by customs or other such reason that is attributable to your act or omission, We reserve a right to charge a handling and shipping fee as set forth on 'Returns'.
Return of Products must be done to the address specified by Mifuko without any delay and within 14 days from the date of your notice of return.
For orders shipped to countries outside the European Union, you are responsible for the payment of any and all direct costs incurred in returning the Products to Mifuko. Please note that Mifuko will not refund customs duties and/or taxes.
You are responsible for handling the Products diligently while they are at your care. You must diligently pack the Products for return shipment so that they will not be damaged. We recommend using the original packing. If you are no longer in possession of the original packaging, please use suitable packaging with sufficient protection against shipping damage. All accessories and packaged components must be returned together with the returned Products. In case you have used the Product, or handled or packed them negligently, or otherwise handled the Products other than what is necessary to establish the nature, characteristics and functionality of the Products, you are responsible for compensating the possible reduction of value of the returned Products up to the full price of such Products.
When you have exercised your right to return, Mifuko refunds the payment it has received for the Products and Shipping except those additional charges that are due because you have selected other shipment method than the offered standard lowest price shipment method. The refund is processed within 14 days from the receipt of your notice of return and is made in the same payment method that you have used when you ordered the Products. You will not incur additional costs for refunds. Mifuko has the right to suspend the payment of the refund until Mifuko has received the returned Products.
11) Intellectual property rights
All intellectual property rights, title and interest in and to the Shop (including without limitation any trademarks, Products, designs, graphics, artwork, text and sounds) are either owned or licensed by Mifuko. Mifuko reserves all rights, including without limitation, all intellectual property rights or other proprietary rights, in connection with the Shop.
12) Force majeure
Mifuko is not responsible for any non-performance attributable to a cause beyond Mifuko’s control that Mifuko could not reasonably take into account at the time of conclusion of the contract and the effects of which Mifuko cannot reasonably avoid or overcome.
13) Limitation of liability
The Shop is provided on an “as is” basis without warranties of any kind. While We use reasonable endeavors to verify the accuracy of any information We place at the Shop, We make no warranties, whether express or implied in relation to its accuracy. Mifuko shall not be held liable for any errors, interruptions, inaccuracies, deficiencies or other effects, delays or lack of correctness of the information contained at the Shop. To the fullest extent permitted by mandatory applicable law, We disclaim any and all warranties of any kind, whether express or implied, and any conditions or other terms other than those which are expressly mentioned in these Terms. In particular, We will not be responsible for ensuring that the Products are fit for your intended purpose.
To the extent permitted by the mandatory applicable law, We do not assume any liability, whether in contract, tort or otherwise for any special, punitive, consequential or indirect losses, or any economic losses, loss of data, loss of goodwill or reputation or any other kind of loss or damage of any kind howsoever arising from the use of the Shop or of the contents thereof, or from prevention of the said use, or from these Terms, regardless of whether the said damage is based on an agreement, infringement of rights or other grounds.
Please note that these Terms do not affect your statutory rights as a consumer, which cannot be waived or limited by contract. Further, nothing in these Terms excludes or limits liability or implied warranties which may not be lawfully limited or excluded under the applicable mandatory law, including but not limited to liability, which has been caused intentionally or with gross negligence.
14) Third party links
The Shop may link to websites or services operated by third parties. However, We have no control over these linked websites or services, all of which have separate terms and conditions of use and/ or privacy and data collection practices independent of Mifuko. These linked websites and services are only for your convenience and therefore you access them at your own risk.
15) Severability
If any part of these Terms is unenforceable (including any provision in which We exclude our liability to you) the enforceability of any other part of these Terms shall not be affected and all other clauses shall remain in full force and effect. So far as possible, where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
16) Governing law and dispute resolution
These Terms, the Shop and the transactions concluded through the Shop are governed by and construed in accordance with the laws of Finland, unless otherwise stipulated by the applicable mandatory law.
Countries in the European Union, Norway and Iceland
All disputes arising out of or relating to these Terms, the Shop and the transactions concluded through the Shop shall be primarily settled by negotiations between us. If the dispute cannot be resolved amicably between us, you can consult the consumer advisory services of the Finnish Competition and Consumer Authority (www.kkv.fi/en/consumer-advice/) and also seek the recommendation of the said authority’s Consumer Disputes Board (www.kuluttajariita.fi/en/index.html). As a resident in the EU, Norway and Iceland you may also consult the European Consumer Centre at your country of residence.
As a resident in the EU, Norway and Iceland you may also refer the dispute to be resolved by the alternative dispute resolution body via the Online Dispute Resolution Forum at the address http://ec.europa.eu/odr. Please use our e-mail address shop[at]mifuko.fi in connection with the proceedings.
Additionally you have the right to submit a dispute to be resolved at the district court of Helsinki (Helsingin käräjäoikeus, Finland) or, provided that We deliver Products to or otherwise conduct business in the country where you are permanently resident or domiciled, to the court of first instance of that country.
Countries outside the European Union (excl. Norway and Iceland)
All disputes arising out of or relating to these Terms, the Shop and the transactions concluded through the Shop shall be primarily settled by negotiations between us. If the dispute cannot be resolved amicably between us, all disputes arising out of or relating to these Terms, the Shop and the transactions concluded through the Shop shall be finally resolved by the district court of Helsinki (Helsingin käräjäoikeus, Finland) as the court of first instance.
17) Mifuko customer service
If you have any questions in relation to the Shop, Products or ordering and delivery, please contact Mifuko customer service at shop[at]mifuko.fi.